Privacy Policy

Last updated: 1st January 2026

Introduction

cloudconsult B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our property management services.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect different types of information depending on how you interact with our services. The data we collect includes:

Information You Provide Directly

When you contact us or use our services, we collect information that you voluntarily provide, such as:

  • Name and contact details (email address, phone number, postal address)
  • Property information and details about your property management needs
  • Communication preferences and enquiry details
  • Financial information related to property transactions
  • Any other information you choose to provide when contacting us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website and search terms used
  • Device information and operating system details

How We Use Your Information

We use your personal data for the following purposes and under the following legal bases:

Service Delivery (Contract Performance)

We use your information to provide our property management services, including:

  • Managing your property and tenant relationships
  • Processing rental payments and financial transactions
  • Coordinating maintenance and repair services
  • Providing regular reports and updates about your property

Communication (Legitimate Interest)

We use your contact information to:

  • Respond to your enquiries and provide customer support
  • Send you important updates about our services
  • Provide information about property market trends and opportunities
  • Send periodic newsletters and service updates (with your consent)

Legal Compliance (Legal Obligation)

We may process your information to comply with legal obligations, including:

  • Anti-money laundering and financial regulations
  • Tax reporting and record-keeping requirements
  • Property law compliance and documentation
  • Responding to legal requests and court orders

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

  • Property maintenance and repair contractors
  • Legal and accounting professionals
  • IT support and website hosting providers
  • Payment processing and banking services

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and comply with our legal obligations:

  • Client Records: Retained for the duration of our service relationship plus 7 years for legal and tax purposes
  • Financial Records: Retained for 7 years in accordance with Dutch financial regulations
  • Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
  • Website Analytics: Anonymised data retained for up to 26 months

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal information.

Right to Erasure

You can request that we delete your personal information in certain circumstances.

Right to Restrict Processing

You can ask us to limit how we use your personal information in certain situations.

Right to Data Portability

You can request that we provide your personal information in a structured, commonly used format.

Right to Object

You can object to our processing of your personal information for direct marketing or legitimate interests.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training on data protection
  • Secure hosting and backup procedures

International Transfers

Your personal information is primarily processed within the European Economic Area (EEA). If we need to transfer your information outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal information in accordance with applicable law:

  • Website: www.autoriteitpersoonsgegevens.nl
  • Phone: +31 70 888 8500
  • Address: Bezuidenhoutseweg 30, 2594 AV Den Haag, Netherlands